All orders over $100.00 before tax, receive free Shipping.
This product can be shipped to any province in Canada.
Due to a temporary suspension of services due to the COVID-19 Pandemic Shipping may be delayed temporarily. We apologize in advance for any delay that may occur as a result. On average, most orders should arrive 3-5 business days.
* Additional shipping fee applicable to overweight packages
Orders under $175.00 are subject to a shipping fee of $25.00.
The shipping charges are not refundable for all shipped orders and returned packages under any circumstances. We do not except returns on used products or any returns during the pandemic lockdown.
Out of Stock Items
You will receive an email if any items from your order are currently out-of-stock with an Estimated Time of Availability (ETA).
In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.
Sale items are not eligible for return or exchange.
RETURNS AND EXCHANGES
Skin Care & Makeup
For hygienic reasons we do not accept returns on skin care and makeup products that have been unsealed, opened and/or used.
Returns are accepted on unopened, unused merchandise in the original condition and packaging within 10 days of purchase. Shipping costs must be paid by the customer. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know at firstname.lastname@example.org. We do not receive COD returns. Your money will be refunded within 14-20 business days after we receive the package.
If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. We will accept any full-sized product for a return (no exchanges), as long as it is at least three quarters full. Please note that a doctor's note and/or photos may be required.
Bundle Order Promo products
We do not accept returns on individual bundle items. The merchandise should be unopened, unused and in the original condition and packaging. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know.
If you prefer to order by telephone, please call us during our store hours at 905 929 3134. If you reach our voicemail, please leave a message and one of our customer service representatives will return your call within 24 hours within our business hours or next business day if it is after hours.
We ask that you have the following information ready for us so we are able to help you quickly and easily:
1. Your credit card information (Visa or Mastercard)
2. The names of the products you wish to order. If you need help choosing your products, our customer service representatives have the experience and product knowledge necessary to provide you with solutions and recommendations for your skincare needs.
3. Your shipping address
All telephone orders will be processed through Elevon at the time of purchase. We do not keep your credit card information on file and the transaction is verified through a secure process.
- Credit / E-transfer
- POS Offline Payments
We currently do not ship internationally For more information, please e-mail us at 905 929 3134
SHIPPING IN CANADA
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 24 hours of receipt if ordered by 12:00 noon (EST) but as we are on reduced staff, shipping orders may take longer than usual.
Please note that due to the current situation, Post Canada has revised their shipping policy:
To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.
Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.
Their goal is to continue providing timely and reliable service but to be safe, give their people time and manage potential challenges, they have suspended on On-time Delivery Guarantees for all parcel services, until further notice.
Your package may also be left in your mailbox including a community mailbox, if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by Canada Post to avoid your package remaining in your mailbox.
Thank you for your understanding and we hope you stay safe & healthy!
We know you rely on us for your beauty essentials, and although we will have very limited staff during this period, we will continue to be there to be able to answer any questions either by phone or email noted below.